Privacy Policy

Introduction

This page (“Privacy Policy” or “Policy”) provides our policies and procedures for collecting, using, and disclosing your information and outlines the security measures we’ve put in place to protect the information that you store using High 5 AI services, including the services made available through this website, and any other software or services offered by High 5 AI in connection with such services (the “Services”). By using these Services, you consent to the collection, transfer, processing, storage, disclosure, and other uses of your information described in this Privacy Policy.

What Information Does High 5 AI Collect and Store?

Personal Information

When expressing an interest in obtaining additional information about the Services or registering to use the Services, High 5 AI requires you to provide your personal contact information, such as your name, business name, phone number, and email address (these are referred to below as your “Personal Contact Information”). When purchasing the Services, High 5 AI also requires you to provide financial and billing information, such as billing name and address, and credit card number of the organization that will be using the Services (“Billing Information”).

When you opt-in or otherwise choose to engage in our Services, we will request your phone number, and by providing your phone number, you are agreeing to receive automated reminders and personalized promotional text messages from High 5 AI. Message and data rates may apply for these messages. You may opt out and unsubscribe from our SMS messages at any time by replying with 'STOP' to any of the messages you receive.

Analytics Information

As you navigate High 5 AI’s website and use our Services, High 5 AI may also collect information through the use of frequently used information-gathering tools, such as cookies and Web beacons (“Website Navigational Information”). Website Navigational Information includes standard information from your web browser (such as browser type and browser language), your Internet Protocol (“IP”) address, and the actions you take on High 5 AI’s website (such as web pages viewed and links clicked). Collectively, this information is referred to as “Analytics Information.”

Third-party vendors, such as Google, use cookies to serve ads based on a user's prior visits to your website or other websites. Google's use of advertising cookies enables it and its partners to serve ads to your users based on their visit to your sites and/or other sites on the Internet.

Users may opt out of personalized advertising by visiting Ads Settings or by visiting www.aboutads.info.

What Does High 5 AI Do with the Information It Collects?

Personal Contact Information

We use this information primarily to administer our Services to you and provide you with updates and product announcements. We may use some of your information for marketing purposes, as explained below.

Billing Information

High 5 AI does not store any Billing Information on its servers. Instead, we use a payment provider, Stripe (www.stripe.com), to store and process all payment-related transactions.

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Data, Diagnostic Information, and Login Information

We use this information solely for the purpose of administering and improving our Services to you.

Analytics Information

High 5 AI may use your Analytics Information in conjunction with an analytics service such as Google Analytics to monitor and analyze the use of the Services, for the Services’ technical administration, to increase the Services’ functionality and user-friendliness, and to verify users have the authorization required for the Services to process their requests.

Sharing & Disclosure of Private Information

Marketing and Publicity

Per our Privacy Policy and Terms of Service, you agree to permit High 5 AI to identify you as a customer and to use your name and/or logo in High 5 AI’s website and marketing materials.

Sale of Personal Information

High 5 AI does not sell, rent, or trade your private information to any third parties in any way.

Service Providers and Business Partners

High 5 AI may use certain trusted third-party companies and individuals to help us provide, analyze, and improve the Services (including, but not limited to, data storage, maintenance services, database management, web analytics, payment processing, and improvement of the Services’ features). These third parties may have access to your information strictly for the purposes of performing these tasks on our behalf and under obligations similar to those in this Privacy Policy.

Non-Private or Non-Personal Information

We may disclose your non-private, aggregated, or otherwise non-personal information, such as usage statistics of our Services, in our discretion.

Our Use and Disclosure of Information

High 5 AI will not disclose any personally identifiable information about any individual except as set forth in this Privacy Policy. This applies to information about our customers and information our customers provide to us about their customers. We are not limited in any way in our use of non-personal information that does not permit direct association with any specific individual or non-identifiable aggregate information about our users (such as the number of customers who use our services, the geographic distribution of our users, the amount of information located and/or removed, etc.).

Internal Uses of Your Personally Identifiable Information

We collect, store, and process your personally identifiable information on servers located in the United States. Due to the unpredictable nature of Internet routing, your information may pass through other countries while in transit to our servers. We use the information we collect about you to develop and deliver our services, process your transactions, provide customer service and manage your account, improve our products, services, and marketing.

We provide access to personally identifiable information about our users only to those who require it for the purposes listed above.

High 5 AI will not sell or rent any of your personally identifiable information to third parties. High 5 AI will not share any of your personally identifiable information with third parties except in the limited circumstances described below:

Service Providers: We share information with service providers under contract who help with our business operations, such as payment and order processing, fraud investigation, bill collection, and information management and analytics. If content generation is included in your services, we may share information with service providers to create, edit, and/or publish such content. These third parties are obligated to protect your information and are contractually prohibited from using it for any other purpose.

Legal Obligations: We disclose information we, in good faith, believe is appropriate to cooperate in investigations of fraud or other illegal activity, to conduct investigations of violations of our terms, or to protect our rights, your safety, and the safety of others.

Legal Processes: We disclose information in response to a subpoena, warrant, court order, levy, attachment, or other comparable legal process. We will make reasonable efforts to notify you before providing your information unless prohibited by law.

Business Transitions: In the event of a merger, acquisition, or sale of assets, users' personal information may be transferred to the successor company. Users will be notified of ownership changes via prominent notice on our site for 30 days.

Retention of Information

We will retain your information for as long as your account is active or as needed to provide the Services. If you wish to cancel your account or request deletion of your information, you may contact High 5 AI’s customer care team. Deleted accounts will result in the removal of your Data from our servers, but there may be delays and backup copies retained temporarily.

Changes to Privacy Policy

If we decide to make material changes to this Privacy Policy, we will notify you via the primary email address in your account and/or by posting the changes on our website. You are responsible for regularly reviewing this Privacy Policy for updates.

Community

Our Services may include publicly accessible areas such as blogs, forums, and wikis. Information shared in these areas may remain visible even after account cancellation.

Questions, Complaints, and Contacts

If you have any questions or concerns about this Privacy Policy, please contact us:

High 5 AI

531 S Lancaster St

Annville, PA 17003

Email:

[email protected]

LAST UPDATED JANUARY 4, 2025